Support
Questions, problems and requests about Derin.
Email us at derin@pygocen.com for anything not answered here: questions about the pilot, a problem in the app, or a privacy request.
How do I join the pilot?
Sign up with the form on the home page. If there's a place for you, we'll email you with how to install the app.
How do I leave the pilot list?
Reply to any email from us, or write to derin@pygocen.com. We delete your sign-up and stop emailing you.
Something isn't working in the app. What should I do?
Send a bug report from the app's settings, or email derin@pygocen.com with what you were doing and what you saw. A screenshot helps.
How do I delete my account?
In the app, open your settings and choose to delete your account. If you can't get into the app, email derin@pygocen.comfrom the address on your account and we'll do it for you.
Can I get a copy of my data?
Yes. Email derin@pygocen.comand we'll send you what we hold about you. Your messages are encrypted on your phone, so we can't read or export them; they are on your phone and in your group members' apps.
Who reads my message?
Edoardo, who makes Derin.